Marta-Neomedic International: AI Text Assistant for Commercial Support and Pre-Order Inquiries
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About the project
We developed Marta, a text-based AI assistant for Neomedic International, designed to improve customer support for product questions and pre-order inquiries. The assistant was built to answer practical questions using a managed knowledge base based on website content, customer interactions, and internal guidance, while supporting product recommendations and identifying cases that require human follow-up.
The implementation focused on creating a scalable conversational knowledge base that could evolve as new products, offers, discounts, and recurring customer questions emerged. The assistant was also designed to detect pre-order incidents, collect relevant contact information when escalation was needed, and route follow-up cases efficiently, providing a seamless transition between automated and human support.
Marta runs on the Autonex platform as a text based assistant, drawing on a knowledge base built from website content, past customer interactions and internal guidance so answers stay grounded in what the company already communicates. Cases that go beyond routine product questions, such as order specific issues, are routed to the team rather than left unanswered.
Services
- Text-based AI assistant development
- Conversational knowledge base implementation
- Product information support
- Commercial recommendation workflow
- Incident detection and escalation
- Lead and contact information collection
- Scalable knowledge base management
About the client
Neomedic International is a medical devices company handling a steady flow of product questions and pre-order inquiries through its regular channels.
something big?
